Customer Operations Representative: Freight

Customer Operations Representative

RPM is an international non-asset-based logistics and supply chain solutions company. Our focus is to provide customizable solutions tailored to support today’s complex supply chains.  As one of the fastest-growing logistics companies in North America, RPM executes thousands of shipments per month through a combination of digital innovations and an unwavering commitment to customer success. RPM has evolved as a disruptive and differentiated, end-to-end transportation service provider, to meet the ever-changing needs of its customers. RPM proudly services some of the most recognizable and transformative companies in the world as The Driving Force in Logistics™
 

Your Role

The Customer Operations Representative role is integral to our continued success and mission to remove the complexity from logistics. You need to be a team player, dedicated to your customer, passionate about our industry, and disciplined to do what it takes to get the job done. If you are energized by overcoming challenges from both clients and carriers and by building lasting relationships, then accelerate your career with our rapidly growing company. We empower our employees to take charge and step up to any challenge.

Day-to-Day Responsibilities

• Ensure all shipments are added to the system via integrations or manually
• Ensure all information is accurate in each shipment including, but not limited to pick up dates, location notes, equipment needed, item details, specialized requirements, service expectations
• Identify any errors and properly escalate errors that cannot be fixed
• Enter and Manage Exceptions in Turvo (TMS) for any deviations in a shipment, including closing out when then no longer relevant in a timely manner.
• Execute marketplace strategy for each customer, as well as set proper Max Pay In line with market/ lane history.
• Work with the carrier team to support customer shipments. Ensure the shipments are prioritized using correct hashtags, flexibility, transit times, and best available appointments
• Ensure proper coverage is prioritized to meet customer Requested pickup/delivery dates.
• Provide proactive communication internally and externally; address any customer day to day questions quickly and professionally
• Develop and grow a business relationship with day-to-day contacts within customer and locations
• Monitor ups/downs of contract and spot business, work with Sales rep on opportunities within the customer, including addressing difficulties.
• Ensure all shipment have accurate rates and are invoiced correctly in a timely manner
• Working knowledge of Power BI and how to use it to support the business personally managed
• Ensure backup support during business fluctuations or when you will be out of office, making sure SOP is fully updated and accounts can be properly supported.

Preferred Qualifications 

• Bachelor’s Degree
• 2- 4+ years of Logistics Experience
• Customer Service/Support background
• Ability to Manage Multiple Projects
• Adaptable Team Player

Compensation and Benefits

• Base + Commission Pool
• BCBS (medical), Delta Dental & VSP (vision)
• Life insurance, short & long-term disability – paid by RPM
• Maternity & Paternity Leave
• 401(k) with generous employer match
• Unlimited PTO – use it!

Come as You Are
RPM is an Equal Opportunity Employer. RPM does not discriminate based on race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided based on qualifications, merit, and business need. This job description is intended to define the general nature of the work performed by employees assigned to this role. It is not intended to be an exhaustive list of all responsibilities, duties, and skills of employees in this role. All our employees may be required to perform duties outside of their normal responsibilities from time to time.

Recruitment Agency Notification
RPM does not accept unsolicited agency resumes. Do not forward resumes to our careers email address, RPM employees, or any other company location. RPM is not responsible for any fees related to unsolicited resumes.