Field Office Manager (Las Vegas, NV)

Field Office Manager (Las Vegas, NV)
RPM + PARS
 

RPM is an international non-asset-based logistics and supply chain solutions company. RPM has recently partnered up with PARS to offer an expanded value to customers, now gaining access to RPM’s expansive carrier network and OE relationships, offering robust new solutions to address capacity and efficiency challenges across their supply chains.

PARS, Professional Automotive Relocation Services, is the fleet industry’s leading relocation provider, bringing together a unique combination of proven experience, service quality, and technologies to any relocation project no matter how complex. Working with a customer to understand every pain point, PARS develops a metrics-driven solution that can combine any or all of its services — vehicle driveaway, auto carrier service, storage management, license and titling, reconditioning & make-ready, detailing, body work, mechanical repair, and general maintenance services.
 

Your Role

The Field Office Manager is responsible for ensuring accurate vehicle relocation services while managing all field office operations. The Manager is expected to follow PARS standards and guidelines to deliver an exceptional customer experience. In part, successful managers are good at motivating others, coordinating multiple concurrent orders, delegating with clear expectations, and negotiating with vendors and Independent Contractors (IC). This position must function during core business hours and is located on-site at the field office.

Day-to-Day Responsibilities

• Coordinate the execution of customer orders with accuracy and attention to detail
  • Manage on-site vehicle storage/lot, if applicable
  • Coordinate customer vehicle pickup, move, and delivery needs with Independent Contractor (IC) vehicle relocation drivers
  • Oversee accurate and timely completion of additional services including vehicle detailing, titling/registration, and vehicle placement into storage
  • Communicate by email, telephone, and CRM with PARS staff, ICs, and pickup/delivery contacts
  • Update CRM activities and notes promptly and maintain accurate data, including uploading photos and scanned documents
  • Ensure compliance with PARS policies and procedures
  • Ensure adherence to applicable DOT regulations and Federal, State, and Local laws
  • Take responsibility for all actions within the Field Office
     
• Deliver on profit and loss expectations:
  • Ensure profit margins on orders through efficient execution, negotiation with IC drivers, and combining multiple orders
  • Submit office expense reports to PARS Accounting weekly
  • Approve and submit IC invoices and supporting documents to Accounting
  • Manage office expenses such as supplies and IC advertising
  • Review quarterly P&L statements with the Director of Outside Operations and make improvement recommendations
     
• Maintain the number of Independent Contractor drivers needed to support typical order volumes:
  • Recruit IC drivers using personal networks and/or online and print ads
  • Interview potential ICs with support from the Director of Outside Operations or PARS Outside Operations Specialist
  • Manage active IC drivers and ensure legal compliance (licenses, medical cards) with Operations support
  • Ensure IC compliance with the Independent Contractor Reference Guide
  • Resolve IC driver issues or concerns
  • Advise ICs on using the PARS mobile app
     
• Maintain productive communications with Internal Operations:
  • Work closely with the Internal Operations team via phone, email, and website to manage relocations and customer activity
  • Assist the Internal Operations team in improving field efficiencies
  • Maintain clear written and verbal communication
     
• Exercise good judgment:
  • Adhere to labor laws when managing internal PARS staff and ICs
  • Keep management updated by escalating issues when appropriate
  • Stay proactive to prevent issues that could affect the customer experience

• Organizational Competencies:
  • Adhere to organizational goals and objectives
  • Demonstrate open, effective communication and teamwork
  • Customer focus
  • Act with integrity and professionalism
  • Possess and demonstrate honesty, trustworthiness, respect, patience, flexibility, cultural awareness, a sense of urgency and a sound work ethic
  • Work to maintain quality standards
  • Balance client requirements with company policies and operational procedures
  • Demonstrate reliable and predictable attendance
     

• Job Competencies:
  • Comfortable working in a fast-paced office environment while multi-tasking, being detail- oriented, and sensitive to communicating accurate status or issues (both verbal and written)
  • Managing stress of yourself and others
  • Possess basic math skills to include: add, subtract, multiply, divide and understand percentages
  • Understand how to read and assess a P&L statement
  • Able to work hours before and/or after normal business hours (8a-5p) as needed, including during peak workloads and some weekends
  • Comfortable working with computers as part of daily operations:
    Basic computer proficiency required to manage customer orders through PARS website
    Experience using Microsoft Office suite (Excel, Word, Outlook), assorted photo upload programs, scanning programs, Adobe Acrobat Reader, travel searches, Internet search engines (e.g., Google), mapping software and Microsoft CRM experience preferred
  • Possess and demonstrate honesty, trustworthiness, respect, patience, flexibility, cultural awareness, a sense of urgency and a sound work ethic

• Additional Requirements
  • Valid Driver’s License 
  • Clean Driving record
  • Must be able to park vehicle into tight spot
  • Bachelor's degree in Business or related discipline. 4 years equivalent job-related experience will be considered in lieu of a degree
  • 4+ years of logistics experience focused on the movement of inventory from point of origin to destination or a related discipline
  • Advanced Microsoft Office and CRM
  • Comfortable working in a fast-paced office environment while multi-tasking, being detail oriented
  • Sensitive to communicating accurate information (both verbal and written)
  • Manage several concurrent projects with high attention to detail and accuracy
  • Enjoy being part of a cooperative and considerate team

NOTE: The above statements are intended to describe the general nature and level of work being performed by the employees assigned to the classification. They are not intended to be construed as an exhaustive list to all responsibilities, duties, and skills required of personnel so classified. Management reserves the right to make changes to the scope of assigned duties and responsibilities, without concurrence, whenever it deems the Company's daily business and financial needs make it necessary.

Come as You Are
RPM is an Equal Opportunity Employer. RPM does not discriminate based on race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided based on qualifications, merit, and business need. This job description is intended to define the general nature of the work performed by employees assigned to this role. It is not intended to be an exhaustive list of all responsibilities, duties, and skills of employees in this role. All our employees may be required to perform duties outside of their normal responsibilities from time to time.

Recruitment Agency Notification
RPM does not accept unsolicited agency resumes. Do not forward resumes to our careers email address, RPM employees, or any other company location. RPM is not responsible for any fees related to unsolicited resumes.