Logistics Operations Specialist

Logistics Operations Specialist
RPM + PARS
 

RPM is an international non-asset-based logistics and supply chain solutions company. RPM has recently partnered up with PARS to offer an expanded value to customers, now gaining access to RPM’s expansive carrier network and OE relationships, offering robust new solutions to address capacity and efficiency challenges across their supply chains.

PARS, Professional Automotive Relocation Services, is the fleet industry’s leading relocation provider, bringing together a unique combination of proven experience, service quality, and technologies to any relocation project no matter how complex. Working with a customer to understand every pain point, PARS develops a metrics-driven solution that can combine any or all of its services — vehicle driveaway, auto carrier service, storage management, license and titling, reconditioning & make-ready, detailing, body work, mechanical repair, and general maintenance services.
 

Your Role

The Outside Operations Specialist is responsible for the Independent Contractor (IC) life-cycle and/or the end-to-end damage repair process. Duties include acting as a liaison for Independent Contractors and/or damage repairs; coordinating internal and external resources to expedite workflow; proactively resolving issues; and performing administrative functions in support of the Outside Operations team to promote excellent customer service on all transportation activities. This position must function during core business hours and allows for telecommuting in accordance with PARS guidelines from our Gainesville, VA office.

Day-to-Day Responsibilities

• Manage Independent Contractor (IC) relationships by advertising vacancies on various media platforms, coordinating the onboarding process, preparing driver Guides based upon customer and regulatory requirements, tracking expiring credentials, ensuring yearly contracts are executed to avoid a gap in service, and following up with ICs who terminate their contracts.
• Provide guidance and ensure compliance with field offices in regard to IC interactions and relationships.
• Manage damage repairs by preparing work orders to include vehicle information, accident damage, photos, and notes; acting as principal contact between body shop vendors, insurance carriers, and customers; and consulting with body shops regarding necessary repairs and possible alternatives.
• Ensure all details on repair services rendered and costs are related to customers and process invoices.
• Monitor team dashboard and complete tasks to keep orders moving.
• Perform regular administrative tasks in support of the team.
• Assist with business projects and reporting.
• Actively identify and engage in process improvements.
   

Organizational Competencies:

• Conform with and abide by all regulations, policies, work procedures and instructions.
• Exhibit and reinforce PARS standards and core values (Respect, Commitment, Collaboration, Results) to deliver an exceptional customer experience.
• Maintain customer focus while balancing customer requirements with company policies and operational procedures.
• Ability to learn and utilize all PARS systems and equipment and all updates/upgrades.
• Adhere to organizational goals and objectives while maintaining quality standards.
• Act with integrity and professionalism.
• Demonstrate open, effective communication and teamwork.
• Demonstrate reliable and predictable attendance.

Job Competencies:

• Possess and demonstrate professionalism, honesty, trustworthiness, respect, courtesy, patience, flexibility, cultural awareness and a sound work ethic.
• Respond and act confidently, assertively, and decisively while taking responsibility and accountability for position requirements.
• Provide outstanding customer service and up to date information to keep all parties informed of developments.
• Demonstrate the ability to manage time effectively and follow through to completion.

Additional Requirements

• High School Diploma or equivalent
• 2+ years experience in an office environment using computers to carry out administrative duties or a related discipline. Transportation, recruiting, auto service advisor, or auto claims adjuster experience a plus!
• Basic understanding of mechanical/automotive systems and repair type coding
• Comfortable working in a fast-paced office environment while multi-tasking, being detail oriented, and sensitive to communicating accurate information (both verbal and written)
• Enjoy being part of a cooperative and considerate team
• Microsoft Office and CRM experience.

NOTE: The above statements are intended to describe the general nature and level of work being performed by the employees assigned to the classification. They are not intended to be construed as an exhaustive list to all responsibilities, duties, and skills required of personnel so classified. Management reserves the right to make changes to the scope of assigned duties and responsibilities, without concurrence, whenever it deems the Company's daily business and financial needs make it necessary.

Come as You Are
RPM is an Equal Opportunity Employer. RPM does not discriminate based on race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided based on qualifications, merit, and business need. This job description is intended to define the general nature of the work performed by employees assigned to this role. It is not intended to be an exhaustive list of all responsibilities, duties, and skills of employees in this role. All our employees may be required to perform duties outside of their normal responsibilities from time to time.

Recruitment Agency Notification
RPM does not accept unsolicited agency resumes. Do not forward resumes to our careers email address, RPM employees, or any other company location. RPM is not responsible for any fees related to unsolicited resumes.